Refund & Cancellation Policy

Last updated: 22 July 2026

1. Cancellation

You may cancel your subscription at any time from Settings → Billing in the dashboard. Cancellation takes effect at the end of the current billing period; you keep access until then.

2. Refund eligibility

You are eligible for a pro-rata refund if all of the following are true:

You request a refund within 7 days of starting a fresh paid subscription (not a renewal).
You have consumed less than 20% of the credits in your current billing cycle.
You have not violated our Terms of Service.

We process eligible refunds to the original payment method within 7–10 business days via Razorpay.

3. Non-refundable items

One-time credit top-up packs once any credits from the pack have been consumed.
Subscription renewals after the initial 7-day window.
Agency plan seats and white-label setup fees.
Any plan period for which credits have been used above the 20% threshold.

4. Failed AI generations

If an AI generation (PostFlow stage, AI Insights, AI Review Insights, AI review reply suggestion) fails due to our error or a provider outage, we automatically refund the credit cost back to your account. If we ever miss one, email support@growgmb.com with the timestamp and we'll make it right.

5. Downgrades

You can downgrade your plan at any time. Downgrades take effect at the next billing cycle. We do not refund the difference between higher and lower plan pricing.

6. Account termination by us

If we terminate your account for cause (violation of Terms), refunds are forfeited.

7. How to request a refund

Email billing@growgmb.com from the email address associated with your account, with the subject "Refund request — <your domain>". Include your Razorpay payment ID and the reason for the refund.

8. Disputes

If you disagree with a refund decision, contact hello@growgmb.com. Any unresolved disputes will be handled per our Terms of Service, governed by the laws of India.